It is possible to seize the future commanding heights by capturing future signals from the pain points of market demand and realizing the landing of application scenarios from technological breakthroughs.

叉车从货架取下物品放上传送带，机器手臂有条不紊地分拣，小型翻斗车在既定路线来来往往……在京东总部指挥中心监控平台的大屏幕上，无人仓里一派热火朝天，全自动的场景让人印象深刻。

Forklift trucks take off goods from shelves and put them on conveyor belts. Machine arms are sorted orderly. Small dumpers come and go along established routes. On the big screen of the monitoring platform of Beijing East Headquarters Command Center, the unmanned warehouse is in full swing and the fully automatic scene is impressive.

“创新有两种路径，一种是先有技术，再延伸出新业务；一种是业务线有了新要求、出现新问题，再用技术加以解决。我们选择了后者。”京东集团研发战略负责人杨海明如此总结京东的创新之路。的确，从无人仓、无人分拣中心的自动化仓储、物流，到跨山过河将包裹送到村民手中的无人机，再到人脸识别、身份认证、在线支付支撑的无人超市……零售、物流、供应链的智能化，既展示着京东眼中“无界零售”的模样，也展现着它沿着这条创新通道可能抵达的未来——零售基础设施提供商。从做“科技零售”，到做“零售科技”，词序的变化，也正意味着创新脚步的迈进。

"There are two ways to innovate, one is to first have technology, and then extend new business; the other is to use technology to solve new requirements and problems in business lines. We chose the latter." Yang Haiming, head of R&D strategy of Jingdong Group, summed up the innovative way of Jingdong. Indeed, from automated warehousing and logistics in unmanned warehouses, unmanned sorting centers, to unmanned aerial vehicles wrapped in villagers'hands across mountains and rivers, to unmanned supermarkets supported by face recognition, identity authentication and online payment... The intellectualization of retail, logistics and supply chain not only demonstrates the "unbounded retail" in Jingdong's eyes, but also demonstrates the possible future of retail infrastructure providers along this innovative channel. From "technology retail" to "retail technology", the change of word order also means the step of innovation.

支撑这个未来零售体系的核心是京东的两个事业部，一个叫“X”，专注智能物流硬件开发和场景应用；一个叫“Y”，聚焦智能供应链的研发。在某种程度上，这两个事业部组成了创新的“坐标系”，互相接力、互有助益，既以满足市场需求的应用来催生技术创新，又站在技术前沿为应用拓展边界。如同“X”“Y”在数学意义上所代表的“未知变量”，创新就是用已知触发未知、再以未知创造已知的过程。可以说，对于致力于把新技术用起来的企业，技术创新与产品研发的螺旋式升级，也是一种重要的“创新逻辑”。

The core of supporting this future retail system is two business departments in Jingdong, one is called "X", focusing on hardware development and scenario application of intelligent logistics; the other is called "Y", focusing on research and development of intelligent supply chain. To a certain extent, these two departments have formed a "coordinate system" of innovation, relying on each other and helping each other, not only to meet the market demand for applications to promote technological innovation, but also to stand at the forefront of technology to expand the boundaries of application. Like the "unknown variables" represented by "X" and "Y" in mathematical sense, innovation is a process of triggering the unknown with the known and creating the known with the unknown. It can be said that the spiral upgrading of technological innovation and product development is also an important "innovation logic" for enterprises committed to the use of new technologies